Frequently Asked Questions
Our products feature a combination of both natural and synthetic fragrances, carefully selected to achieve the desired scent profiles and maintain consistency in quality and performance. We prioritize using high-quality fragrance oils and essential oils sourced from Grasse France, ensuring a delightful and long-lasting fragrance experience. While natural fragrances offer authenticity and purity, synthetic fragrances provide versatility and stability, allowing us to create a wide range of captivating scents for our customers to enjoy. Rest assured, we adhere to strict safety and regulatory standards to ensure the highest quality and safety of our products. If you have any specific preferences or concerns regarding fragrance ingredients, please feel free to reach out to us for more information.
Yes, fragrance oils and perfumes can have a maturation period, also known as "curing" or "aging." During this time, the fragrance matures and develops its full scent profile, depth, and complexity. The maturation process allows the different notes and ingredients in the fragrance to blend together harmoniously, resulting in a more balanced and nuanced scent.
The length of the maturation period can vary depending on factors such as the specific fragrance composition, the concentration of ingredients, and personal preference. Some fragrances may reach their optimal scent profile after a few days or weeks, while others may take several months to fully mature.
Maturation can occur both in the bottle or container before the fragrance is used, as well as on the skin after application. Fragrance enthusiasts and perfumers often recommend allowing fragrances to mature for a certain period before wearing them to fully experience their intended scent.
Overall, while there is no set rule for how long a fragrance should mature, allowing it some time to develop can enhance the overall olfactory experience and reveal the true character of the scent.
In fragrances, raw materials refer to the basic ingredients or components used to create the scent compositions. These materials are the building blocks that perfumers and fragrance creators blend together to develop unique and appealing fragrances. Raw materials for fragrances can be classified into several categories:
1. Essential oils: These are concentrated, aromatic oils extracted from various parts of plants, such as flowers, leaves, stems, bark, or fruits. Examples include rose oil, lavender oil, bergamot oil, and citrus oils.
2. Synthetic fragrance ingredients: These are man-made aromatic compounds produced through chemical synthesis. Synthetic ingredients can mimic natural scents or create entirely new fragrance notes. Examples include aldehydes, musks, and various aroma chemicals.
3. Natural extracts: These are aromatic extracts obtained from natural sources, such as resins, balsams, gums, and animal secretions. Examples include benzoin resin, labdanum resin, and ambergris.
4. Absolutes and concretes: These are highly concentrated aromatic extracts obtained through solvent extraction of plant materials. Absolutes are typically obtained from delicate flowers, while concretes are extracted from more robust plant parts. Examples include jasmine absolute, rose absolute, and tuberose concrete.
5. Aroma chemicals: These are synthetic compounds specifically designed to impart certain scent characteristics or enhance the overall fragrance composition. Aroma chemicals can provide nuances, complexity, and longevity to fragrances.
6. Carrier oils and solvents: These are neutral oils or solvents used to dilute concentrated fragrance ingredients and facilitate their dispersion. Carrier oils such as jojoba oil or fractionated coconut oil are often used in natural perfumery, while solvents like ethanol or dipropylene glycol are common in commercial fragrances.
Overall, raw materials in fragrances play a crucial role in defining the scent profile, longevity, and character of the final fragrance product. Perfumers and fragrance creators carefully select and blend these materials to achieve the desired olfactory experience and create captivating and memorable scents.
Our fragrances are created in Grasse, France, renowned as the perfume capital of the world. Situated in the picturesque Provence region in the southeast of France, Grasse has a rich history and heritage in perfume-making that spans centuries. The city's favorable climate and fertile soil make it an ideal location for cultivating fragrant flowers and plants used in perfumery.
Grasse is known for its fields of jasmine, rose, and lavender, which have been cultivated for generations to extract essential oils and aromatic compounds for perfumes. The city's perfume industry dates back to the 17th century when Grasse became a center for leather tanning and glove-making. Perfumers in Grasse began incorporating local floral essences into their fragrances, giving rise to the city's reputation as a hub of perfume production.
Today, Grasse is home to several prestigious perfume houses, fragrance laboratories, and flower farms. The city's Perfume Museum provides insight into the history and art of perfumery, while its narrow cobblestone streets and charming squares evoke a sense of old-world charm and elegance.
Grasse's unique combination of natural beauty, cultural heritage, and expertise in perfumery makes it an inspiring and enchanting destination for perfume aficionados and fragrance enthusiasts alike. Our fragrances are crafted with care and precision in Grasse, drawing upon the city's rich legacy and expertise to create captivating and luxurious scents.
The longevity of the fragrance depends on several factors, including the concentration of the perfume, the ingredients used, and individual skin chemistry. Generally, our fragrances are designed to last for several hours, with top-quality ingredients to ensure a long-lasting scent experience. For specific information about the longevity of a particular fragrance, please refer to the product description or contact our customer service team for assistance.
The main difference between eau de parfum (EDP) and eau de toilette (EDT) lies in their concentration of fragrance oils. Eau de parfum contains a higher concentration of oils, typically between 15% to 20%, resulting in a longer-lasting and more intense scent. On the other hand, eau de toilette contains a lower concentration of oils, usually between 5% to 15%, resulting in a lighter and less potent fragrance that tends to fade more quickly. Generally, eau de parfum is considered to be more suitable for evening wear or occasions when a stronger scent is desired, while eau de toilette is often preferred for everyday use or warmer weather.
Our perfumes are crafted with high-quality ingredients and undergo rigorous testing to ensure they meet safety standards. However, individuals with sensitive skin or allergies may still experience a reaction to certain ingredients commonly found in fragrances. We recommend conducting a patch test before using any new fragrance product, especially if you have a history of skin sensitivity or allergies. If irritation occurs, discontinue use immediately and consult a healthcare professional. Additionally, we offer a range of fragrance-free and hypoallergenic options for those with sensitivities. Feel free to contact us for further assistance or recommendations tailored to your needs.
To maintain the quality and longevity of your perfumes, it's essential to store them properly. Here are some tips:
1. Keep them away from direct sunlight: Exposure to sunlight can degrade the fragrance oils and alter the scent. Store your perfumes in a cool, dark place, such as a drawer or cupboard.
2. Avoid extreme temperatures: Fluctuations in temperature can affect the composition of the fragrance. Keep your perfumes away from heat sources, such as radiators or windowsills, and avoid storing them in places prone to temperature extremes, such as bathrooms or refrigerators.
3. Seal the bottles tightly: Make sure the caps or lids are securely fastened to prevent evaporation and preserve the fragrance.
4. Store them upright: Keeping the bottles upright helps prevent leakage and ensures the perfume remains in contact with the sprayer mechanism.
5. Keep them away from humidity: High humidity can cause the perfume to deteriorate and spoil more quickly. Avoid storing perfumes in damp or humid environments.
By following these storage tips, you can help maintain the quality and potency of your perfumes for longer periods.
We offer a variety of candles and diffusers to suit your preferences and needs. Our candle collection includes:
1. Jar candles: Encased in stylish glass jars, our jar candles provide a convenient and elegant way to enjoy your favorite scents. With a variety of sizes and designs, they're perfect for any space.
2. Pillar candles: Our pillar candles stand tall and proud, adding a touch of sophistication to any setting. Available in various heights and diameters, they're versatile and perfect for creating ambiance.
As for our diffusers, we have:
1. Reed diffusers: Our reed diffusers are a stylish and hassle-free way to enjoy continuous fragrance in your home or office. Simply insert the reeds into the scented oil, and let them absorb and disperse the aroma naturally.
2. Electric diffusers: With our electric diffusers, you can enjoy your favorite scents with ease. Simply add a few drops of fragrance oil to the diffuser, plug it in, and let it fill your space with delightful aromas.
Whether you prefer the warm glow of candles or the subtle diffusion of fragrances, we have something for everyone in our collection.
Our 380g candle, featuring a unique wooden wick, is crafted to burn for approximately 60 hours. This innovative design not only offers extended burn time but also provides a soothing crackling sound reminiscent of a cozy fireplace. Made with premium-quality materials, our candles ensure a consistent, even burn, allowing you to indulge in the captivating fragrance for hours on end. Whether you're seeking relaxation or ambiance, our 380g wooden wick candle promises a delightful sensory experience.
At Erosyne, we meticulously select ingredients to guarantee top-notch quality and safety in our candles and diffusers. Our candles predominantly feature soy wax paired with fragrance oils or essential oils to infuse delightful scents. To ensure a clean and consistent burn, we utilize lead-free cotton or wooden wicks.
Meanwhile, our diffusers are crafted with a carrier oil, such as lightweight and odorless fractionated coconut oil, along with carefully chosen fragrance oils or essential oils. Reed diffusers also include reed sticks, facilitating the absorption and dispersion of scent into the air.
We're committed to prioritizing non-toxic and environmentally friendly ingredients across our product range, ensuring a safe and pleasurable fragrance experience for all. Should you have any specific concerns or allergies, don't hesitate to reach out to us for further information and assistance.
Yes, we do offer refill options for our diffusers. Additionally, with your first order of a diffuser, we include an extra 150ml of fragrance oil to ensure you can enjoy your favorite scent for even longer.
Proper care and maintenance are essential for maximizing the lifespan and performance of your candles and diffusers. Here are some tips:
Candles:
- Trim the wick: Before each use, trim the wick to approximately 1/4 inch to prevent smoking and ensure a clean, even burn.
- Burn evenly: Allow the candle to burn long enough for the wax to melt evenly across the surface, typically for 1-4 hours depending on the size of the candle.
- Avoid drafts: Place candles away from drafts to prevent uneven burning and flickering.
- Extinguish safely: Use a snuffer or gently blow out the flame to extinguish the candle and avoid splattering hot wax.
- Store properly: Store candles in a cool, dry place away from direct sunlight to prevent melting or discoloration.
Diffusers:
- Flip the reeds: To refresh the scent, flip the reeds occasionally to ensure even distribution of fragrance oil.
- Clean the vessel: Wipe the diffuser vessel with a damp cloth to remove any dust or residue that may accumulate over time.
- Refill when needed: When the fragrance oil runs low, refill the diffuser with fresh oil to maintain a consistent scent throw.
- Rotate placement: To prevent the diffuser from drying out on one side, rotate its placement in the room every few weeks.
- Store properly: When not in use, store diffuser bottles upright in a cool, dry place to prevent leakage and evaporation.
By following these care and maintenance tips, you can enjoy the optimal performance and longevity of your candles and diffusers.
If your wood wick keeps flaming out, here are some steps you can take to troubleshoot and resolve the issue:
1. Trim the wick: Ensure that the wooden wick is trimmed to approximately 1/4 inch before lighting. A longer wick may cause the flame to flicker or extinguish prematurely.
2. Remove debris: Check for any debris or buildup around the wick, such as excess wax or charred wood. Gently remove any debris with a wick trimmer or by carefully scraping it away.
3. Adjust the wax pool: Make sure the wax pool around the wick is sufficient to support combustion. If the wax pool is too shallow, the flame may struggle to stay lit. Allow the candle to burn long enough for the wax pool to reach the edges of the container.
4. Relight the wick: If the flame extinguishes, carefully relight the wooden wick using a lighter or match. Hold the flame to the wick for a few seconds to encourage ignition.
5. Rotate the wick: Sometimes, the wood wick may become slightly misaligned or develop a buildup of carbon on one side, causing it to flame out. Try rotating the wick slightly to distribute the heat evenly and encourage a steady flame.
6. Check for drafts: Ensure that the candle is placed away from drafts or air currents, as these can cause the flame to flicker or extinguish. Adjust the candle's location to a more sheltered area if necessary.
7. Contact us: If you've tried these troubleshooting steps and the issue persists, reach out to us for further assistance. We can provide additional guidance or offer a replacement if the candle is defective.
By following these steps, you can help prevent your wood wick from flaming out and enjoy a consistent and steady burn in your candle.
The flame of a candle may flicker or dwindle for several reasons, including:
1. Drafts: Air currents or drafts in the room can cause the flame to flicker or sway. Ensure that the candle is placed in a draft-free location to minimize this effect.
2. Wick length: If the wick is too long, it may produce a large, flickering flame. Trim the wick to approximately 1/4 inch before lighting to ensure a steady burn.
3. Wax pool: A shallow wax pool around the wick can cause the flame to dwindle as it consumes the available fuel. Allow the candle to burn long enough for the wax pool to reach the edges of the container, creating a consistent burn.
4. Candle size: Larger candles may require more time to establish a steady burn, especially if the wick is not properly trimmed. Be patient and allow the candle to establish a full wax pool before extinguishing.
5. Candle composition: Low-quality or improperly formulated candles may exhibit flickering or dwindling flames. Choose candles made from high-quality materials and avoid candles with additives or impurities.
6. Environmental factors: Humidity, temperature, and altitude can affect the performance of a candle. Keep candles away from areas with high humidity or extreme temperatures to maintain optimal burning conditions.
By addressing these factors and ensuring proper candle care and maintenance, you can minimize flickering and enjoy a steady, consistent flame in your candles.
Candle tunnelling occurs when the wax burns down the center of the candle, leaving a tunnel of unburned wax around the wick. To prevent tunnelling and fix it if it occurs, follow these steps:
Prevention:1. Initial burn: When lighting a new candle for the first time, allow it to burn until the wax pool reaches the edges of the container. This creates a "memory ring" and prevents tunnelling in subsequent burns.
2. Trim the wick: Keep the wick trimmed to approximately 1/4 inch before each use. A longer wick can cause the flame to generate excess heat and melt the wax unevenly.
3. Burn time: Avoid extinguishing the candle too soon. Allow it to burn long enough for the entire surface to become liquid, typically 1-4 hours depending on the size of the candle.
4. Draft-free environment: Place the candle away from drafts or air currents, which can disrupt the burning process and contribute to tunnelling.
Fixing tunnelling:1. Use a wick trimmer to gently scrape away the excess wax around the edges of the container, creating a more even surface.
2. Re-burn: Light the candle and allow it to burn until the entire surface becomes liquid, ensuring that the wax pool extends to the edges of the container. This may take several hours depending on the size of the candle.
3. Foil wrap: If the tunnelling is severe, create a foil "tent" over the candle, leaving a small opening for ventilation. This helps retain heat and melt the excess wax more quickly.
4. Rotate the candle: After each burn, rotate the candle slightly to promote even wax consumption and prevent future tunnelling.
By following these tips, you can prevent tunnelling and restore the proper burning pattern to your candles for a more enjoyable and efficient experience.
To reuse your candle jar and diffuser bottle, follow these steps:
Candle Jar:1. Clean the jar: Once the candle has burned down completely, remove any remaining wax and wick remnants from the jar. You can do this by placing the jar in the freezer for a few hours to harden the wax, then gently scraping it out with a spoon or knife.2. Wash the jar: Clean the jar thoroughly with warm, soapy water to remove any residue. You may need to use a scrub brush or sponge to remove stubborn wax or residue.3. Remove labels: If there are any labels or stickers on the jar, soak it in warm, soapy water to loosen the adhesive, then peel off the labels. Use a solvent like rubbing alcohol or Goo Gone to remove any remaining adhesive.4. Repurpose: Once the jar is clean and dry, you can repurpose it for a variety of uses, such as storing small items like cotton balls or q-tips, organizing office supplies, or creating a DIY candle with leftover wax and a new wick.
Diffuser Bottle:1. Empty the bottle: Once the diffuser has evaporated, remove any remaining fragrance oil from the bottle by pouring it into a separate container.2. Wash the bottle: Clean the bottle with warm, soapy water to remove any residue. You can use a bottle brush or pipe cleaner to clean the inside of the bottle.3. Remove labels: If there are any labels or stickers on the bottle, soak it in warm, soapy water to loosen the adhesive, then peel off the labels. Use a solvent like rubbing alcohol or Goo Gone to remove any remaining adhesive.4. Repurpose: Once the bottle is clean and dry, you can repurpose it for a variety of uses, such as storing homemade bath salts or essential oils, creating a mini vase for flowers, or using it as a decorative accent in your home.
By following these steps, you can effectively clean and repurpose your candle jar and diffuser bottle for a variety of creative uses, reducing waste and giving new life to your empty containers.
"Triple scented" refers to a candle or fragrance product that contains a higher concentration of fragrance oils compared to standard products. This means that the candle has been infused with three times the amount of fragrance oil than usual, resulting in a stronger and longer-lasting scent throw when the candle is burned.
Placing an order is simple. Just visit erosyne.myshopify.com, browse our selection to find the products you love, add them to your cart, and then follow the checkout process by providing your shipping information and payment details. If you have any difficulty, feel free to contact our customer service at help@erosyne.com for assistance.
Certainly! Orders can be cancelled within 24 hours of placement. Please reach out to our customer service team at help@erosyne.com with your order details to initiate the cancellation process.
If your order hasn’t arrived within the expected delivery window, please check the tracking information provided in your shipping confirmation email. If there are any discrepancies or if the tracking information shows that it hasn't moved in several days, please contact us directly at help@erosyne.com. We'll investigate the issue and provide you with an update or solution.
For assistance with your order, please feel free to reach out to our customer support team via email at help@erosyne.com. We're here to help!
Our services encompass a range of fragrance offerings tailored to meet your diverse needs:
1. Create Your Own Signature Perfume: Embark on a personalized olfactory journey as we guide you through the process of crafting your unique signature scent. From selecting individual notes to refining the final composition, we ensure your fragrance reflects your personality and preferences.
2. Recreate Discontinued Perfumes: Rediscover your favorite discontinued fragrances with our expertise in recreating and reformulating vintage scents. We meticulously analyze and replicate the original aroma, allowing you to relive cherished memories and experiences.
3. Wholesale Perfumes: Elevate your brand with our wholesale perfume solutions, tailored to retailers, distributors, and boutique owners. Choose from our curated collection or collaborate with us to develop exclusive fragrances that resonate with your clientele.
4. Events and Corporate Fragrances: Enhance special occasions and corporate events with bespoke fragrance experiences. From weddings and celebrations to brand activations and corporate gifting, our custom scents create lasting impressions and memorable moments.
5. Candle and Diffuser Fragrances: Transform your space with captivating aromas tailored to your candles and diffusers. Our fragrances are expertly crafted to infuse ambiance, evoke emotion, and elevate the sensory experience for your customers.
Our services extend beyond the traditional realms of fragrance creation, as we are open to various fragrance-related inquiries and challenges. Whether you have a unique request, a specific scent concept in mind, or an unconventional fragrance idea, we welcome the opportunity to collaborate and bring your vision to life. At Erosyne Fragrance, we thrive on innovation and creativity, and we are committed to exploring new avenues in the world of scent. Let us embark on this journey together and discover the endless possibilities of fragrance creation.
Here's an overview of our process:
1. Book Your Consultation: Schedule your initial consultation through our website.
2. Initial Consultation: During this session, we'll discuss your fragrance preferences and requirements.
3. Perfumer Gets To Work: Our experienced perfumer will craft a fragrance tailored to your preferences.
4. Sample Sent For Your Approval: You'll receive a sample of the fragrance for your review and feedback.
5. Feedback: Provide feedback on the sample to ensure it meets your expectations.
6. Final Sample Sent: After incorporating your feedback, a final sample will be sent to you for approval.
7. Delivery: Once the fragrance is approved, we'll proceed with production and delivery of your custom scent.
All our service prices are determined based on various factors, including the quantity ordered, the ingredients used, and other specific requirements. For accurate pricing information, please contact us directly, and we'll be happy to provide you with a customized quote tailored to your needs.
To book an initial consultation with us, simply visit our website and navigate to the specific service you're interested in. From there, you can book a consultation directly on our calendar. Once booked, a confirmation email will be sent to you to confirm your appointment. We look forward to speaking with you!
During the consultation, we'll focus on uncovering your needs and wants, discussing how we can best assist you. It's your opportunity to share what you hope to achieve and what you want to gain from the consultation. Additionally, we'll provide a professional questionnaire for you to complete, and your answers will be sent directly to our perfumist for analysis and consideration.
To reschedule your consultation, simply locate the confirmation email containing the Zoom meeting link. At the bottom of the page, you'll find a "Reschedule" button. Just click on that button, and you'll be able to select a new date and time for your consultation.
We accept a variety of payment methods to accommodate our customers' preferences. You can pay securely using credit and debit cards, PayPal, or Apple Pay. Rest assured, we prioritize the security and convenience of your transactions, ensuring a seamless payment experience.
Absolutely. We take the security of your personal and financial information very seriously. Our website employs industry-standard encryption and security protocols to ensure that your credit card information is protected during transmission. Additionally, we adhere to strict privacy policies and do not store your credit card details on our servers after the transaction is completed. You can confidently enter your credit card information on our website knowing that your data is safe and secure. If you have any further concerns or questions about security, please don't hesitate to contact us.
When purchasing our products, full payment is required at the time of transaction. However, for our services, we do offer payment plans, which will be discussed and advised during our initial consultation. If you have any further questions or need clarification, please feel free to reach out to us.
Payment options for our services will be discussed during the initial consultations. We understand that each client's needs and preferences vary, so we'll work with you to determine the most suitable payment plan. Whether you prefer to pay in full upfront or explore installment options, we're committed to finding a solution that aligns with your budget and requirements. Your satisfaction is our priority, and we're here to ensure a seamless and convenient payment process. If you have any questions or concerns, please feel free to reach out to us.
If your payment fails or is declined, there are a few steps you can take to resolve the issue:
1. Check Your Payment Information: Double-check that all the information entered, such as credit card number, expiration date, and CVV code, is correct. Errors in this information can lead to payment failures.
2. Contact Your Bank or Financial Institution: Sometimes, payments are declined by your bank or credit card issuer for security reasons. Contact them to ensure there are no restrictions or holds on your account that may be causing the issue.
3. Try a Different Payment Method: If your payment continues to fail, consider using a different payment method, such as another credit card or PayPal, if available.
4. Contact Customer Support: If you're unable to resolve the issue on your own, reach out to our customer support team for assistance. We'll be happy to help troubleshoot the problem and find a solution.
5. Review Payment Policies: Review our payment policies to ensure you're aware of any specific requirements or restrictions that may apply to your transaction.
If you have any further questions or concerns about a failed payment, please don't hesitate to contact us. We're here to assist you every step of the way.
Certainly! Every payment made through our platform will automatically generate an invoice and receipt. These documents will be sent to the email address associated with your account shortly after the transaction is completed. If you require any additional information or assistance regarding your invoice or receipt, please don't hesitate to reach out to our customer support team. We're here to help!
Orders are typically processed and shipped within 1-3 business days from the date of purchase. However, please note that shipping times may vary depending on factors such as order volume and the availability of products. Additionally, public holidays may affect processing and shipping times, causing delays in delivery. Rest assured, our team works diligently to fulfill orders as quickly as possible, and we appreciate your patience and understanding. If you have any specific concerns about the status of your order, please feel free to reach out to our customer support team for assistance.
Yes, we offer international shipping. We're proud to serve customers worldwide from our location in Sydney, Australia. No matter where you are, we're dedicated to delivering our products to your doorstep with reliable international shipping services. If you have any questions or need assistance regarding international shipping options, please don't hesitate to reach out to our customer support team. We're here to ensure that you receive your order seamlessly, wherever you are in the world.
Our shipping options and rates may vary and will be calculated at checkout based on several factors such as your location, the weight of the package, and the selected shipping method. We understand the importance of providing flexible shipping options to accommodate our customers' needs. Rest assured, we strive to offer competitive rates and reliable shipping services to ensure your order reaches you in a timely manner. For more detailed information on shipping options and rates specific to your order, please proceed to checkout, where the shipping costs will be calculated based on your shipping address and preferences. If you have any questions or concerns about shipping, please feel free to contact our customer support team for assistance. We're here to help make your shopping experience as smooth and convenient as possible.
Please contact us at help@erosyne.com to report any issues with lost or damaged packages during shipping. Our dedicated customer support team will promptly assist you in resolving the matter and ensuring that you receive the necessary support and assistance. Your satisfaction is our priority, and we're here to help address any concerns you may have regarding your order. Don't hesitate to reach out to us, and we'll work diligently to find a solution.
Yes, we offer free shipping on our home decor collections. Enjoy the convenience of complimentary shipping on these items. Visit our website for more details.
You can read out return adn exchange policy here: https://erosyne.com/policies/refund-policy